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How do I return an item?

Return Policy
  • All goods must be returned within 30 days of receipt.
  • All goods must be unworn and unwashed.
  • All goods must have original tags and packaging.
  • All goods marked "Final Sale" cannot be returned.
No exchanges at this time.
All USA returns
All returns that are none “store credit” require $5.00 restocking fee. The original shipping cost is non-refundable.
  • 1. Visit IvonLA.com to start your return.
  • 2. Log in to your Ivon LAaccount. If you don’t have an account, enter your order number and last name to find your order.
  • 3. Select the order or item(s) you would like to return and indicate the reason for your return.
  • 4. Choose a return for store credit or for a refund. Please note, returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, PayPal) will require a handling & processing fee of $5.00 which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
  • 5. Print your label and place label on the outside of the package.
  • 6. Drop off at the original carrier drop off location.
International Returns
Please follow the instructions on the return form included in your package. You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
  • • Refunds will be processed within approximately 7 to 10 business days after we receive your return.
  • • Original shipping charges are non-refundable.
Store Credit
  • • Store Credit can only be used online at our website, vonvonni.com
  • • Store Credit cannot be transferred to another person or account.
  • • Store Credit may be used to purchase gift cards to our store.
  • • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
  • • Store credit never expires.
  • • Store credit is provided in U.S. Dollars.

For more information about Store Credit, please contact Customer Care info@ivonla.com

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